FAQs

We are committed to creating high-quality pet treats using carefully selected ingredients we are proud to feed our own dog, Sender. Every bag is made with care, from sourcing and preparation to packaging.

None of our products contain added corn, wheat, soy, gluten, artificial preservatives, colours, or flavours. We focus on keeping our treats simple, natural, and made from wholesome ingredients.

Many of our proteins are sourced and produced in Alberta, Canada, while some specialty proteins and ingredients, such as select fish and kangaroo, are sourced from trusted suppliers elsewhere. Regardless of origin, we carefully select ingredients based on quality, transparency, and our standards for responsible sourcing.

Every piece is hand-cut by us, allowing us to inspect each treat and maintain the quality and consistency you expect from Sender.

We believe the wellbeing of the animals behind our ingredients matters. We strive to work with suppliers who prioritize responsible and ethical animal practices, because we believe quality nutrition begins with respect for the animals that provide it.

We ship all across Canada using Canada Post, Purolator, and UPS.

Free Shipping to anywhere in Canada will start at $150 for "Standard Shipping".

Orders over $75 will qualify for a Flat Rate shipping fee for "Standard Shipping" according to location:

• $10 Flat Rate for BC, AB, SK, MB
• $15 Flat Rate for ON, QC
• $20 Flat Rate for PEI, NS, NB, NL
• $30 Flat Rate for YT, NT, NU

We offer local pickup! Simply select “Pick Up” at checkout.

Once your order is ready, you will receive an email notification. You can reply directly to that email or message us on Instagram to arrange a pickup time that works best for you.

Please allow at least 24 hours for order preparation before requesting pickup. Thank you for your understanding!

Freeze drying is a process that removes 98-99% of moisture from food, versus dehydrating food which may only remove 80-90% of moisture content. This increases the shelf life of freeze dried foods!

Another benefit of freeze drying is that unlike dehydration, freeze drying does not shrink or toughen the food. It retains more flavour, colour, and nutrition! (This is a big reason why Sender prefers freeze dried foods, and so do we!)

The freeze drying process:

• The meat is frozen, the temperature goes down to -40° C/F. (Did you know this is where Fahrenheit and Celsius meet?)
• A vacuum is then created to remove air from the chamber, creating an environment with very low pressure.
• At this low pressure, sublimation (the conversion of the solid ice crystals into a gaseous state, avoiding the liquid phase) can occur as heat is added.
• The vacuum state (low pressure) increases the speed of sublimation and decreases the temperature required for sublimation to occur.
• With this process freeze drying is able to remove moisture from food without breaking the molecular bonds, maintaining the shape and nutrition of the food! And the low temperature means that the raw meat stays raw!

Typically the freeze drying process takes anywhere from 24-38 hours.

Freeze dried food is ideal for long term storage, when kept sealed in a dark and cool location, freeze dried products can last up to 25 years.

However, we don't recommend holding onto your pet treats for that long, your pet will want them sooner.

Once opened and at room temperature, treats have a shelf life of 1 month.

If you don't think you will use up our products within a month of receiving them we recommend storing them in your fridge or freezer for long term storage.

Store treats in a dark and dry location to ensure they stay fresh.

Make sure to seal the bag or container well after opening.

Each bag contains a safe silica gel desiccant to help protect the treats from any moisture in the environment that may enter the bag once opened. If you transfer the treats into another storage container, add the silica gel to that container as well.

Once you open a bag of treats and allow oxygen into the bag the treats may slowly change from red to brown. This is completely normal and safe. We seal the treats in the bags as soon as they are finished in the freeze drier, but once they are open this process will occur as our treats are completely natural and without preservatives.

Our bags of bite sized treats are all cut into bite size portions that make great on the go training treats and rewards!

For chews:

Always supervise your pet when consuming chews, such as our whole rabbit legs. We recommend even holding the chew for your pet - this is both a bonding experience and ensures that your pet will not swallow an item whole!

All products are freeze dried, so all moisture has been removed - make sure your pet always has access to fresh water.

We know, it's a mouth full. There were too many things we wanted to include in the name.

Sender - obviously we had to include our boy's name in the company name. This whole venture is based on his picky taste buds and sensitive stomach.

Summit - There is nowhere we love to be more than in the mountains, and a big reason we go through so many dog treats is because of all of our adventures. Sender gets a lot of snacks to keep him fueled up on the way to the summit!

Snacks - We wanted to include, at least a gist, of what we/ the company is actually selling!

So instead of narrowing down the name and making it short and catchy, we included it all.

We want to remain fairly small and always hands on, ensuring quality and a personal touch!

However, overtime we do plan to source and produce more products! We love giving Sender new novel proteins and we would like to give everyone that option! Variety is the spice of life!

We will be remaining domestic (Canada only) for the time being. We love our international friends but its a big step to ship meat products across borders!

• As long as boxes are in good condition we reuse cardboard boxes when shipping orders to cut down on our waste!
• We have switched over to recyclable packaging for our treats and chews! Keep an eye out for the recycle symbol on the bottom right hand corner. *Bags are food grade and BPA free!
• We endeavor to utilize all parts of an animal to minimize waste such as bones - we use the bones to create freeze dried bone broth!